Effective Date: 05.09.2025
1. Introduction
Welcome to Woodly and Sprout (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website located at https://woodlyandsprout.com and the purchase of our wooden toys and children’s products (the “Products”).
By accessing our website or purchasing our products, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use our website or purchase our products.
Important: Our products are designed for children. Parents and guardians are responsible for supervising children during play and ensuring age-appropriate use of all toys.
2. About Our Products
Wooden Toys and Children’s Products:
- We specialize in handcrafted wooden toys designed for children’s development and safe play
- All products are made from sustainably sourced, child-safe materials
- Our toys comply with European safety standards (EN 71) and Romanian safety regulations
- Products are designed with age-appropriate features and safety considerations
Safety Standards:
- All toys meet or exceed EU safety standards for children’s toys
- We use non-toxic, child-safe finishes and materials
- Products undergo quality testing before shipment
- Age recommendations are provided for all products and must be followed
3. Age Restrictions and Parental Responsibility
Customer Age Requirements:
- You must be at least 18 years old to make purchases on our website
- Minors may use our products only under adult supervision
- Parents/guardians are responsible for ensuring appropriate use of all toys
Product Age Guidelines:
- Each product includes specific age recommendations
- These guidelines are based on safety testing and developmental appropriateness
- Using products outside recommended age ranges may pose safety risks
- Small parts warnings are clearly marked where applicable
4. Product Safety and Liability
Our Commitment:
- All products are inspected before shipment
- We use only certified, child-safe materials and finishes
- Manufacturing follows strict quality control procedures
- Products comply with all applicable Romanian and EU safety standards
Customer Responsibilities:
- Inspect products upon receipt for any damage
- Follow all age recommendations and safety instructions
- Supervise children during play as recommended
- Discontinue use if any damage occurs to the toy
- Report safety concerns immediately to support@woodlyandsprout.com
Safety Warnings:
- Adult assembly may be required for some products
- Regular inspection of toys is recommended
- Replace worn or damaged toys immediately
- Keep small parts away from children under 3 years of age
5. Custom and Personalized Orders
Personalization Services:
- We offer personalization options for selected products
- Personalized items require 5-10 business days additional processing time
- Custom orders cannot be cancelled once production begins
- Personalized products are not eligible for return unless defective
Custom Order Process:
- Specifications must be confirmed before production
- Changes to custom orders may incur additional fees
- Final approval required before manufacturing begins
- Custom products may have extended delivery times
6. Product Care and Maintenance
Wooden Toy Care:
- Clean with damp cloth and mild soap only
- Avoid soaking or submerging in water
- Air dry completely before storage
- Do not use harsh chemicals or abrasive cleaners
- Periodic treatment with food-safe wood conditioner recommended
Warranty Information:
- Manufacturing defects covered for 1 year from purchase
- Normal wear and tear not covered under warranty
- Damage from misuse or neglect not covered
- Warranty does not cover personalized or custom items unless defective upon arrival
7. Ordering and Payment
Order Process:
- All orders subject to acceptance and product availability
- Prices include VAT as required by Romanian law
- Payment required in full before shipping
- Order confirmation sent via email upon successful payment
Accepted Payment Methods:
- Credit/Debit cards (Visa, Mastercard)
- PayPal
- Bank transfers for large orders (contact us for details)
- All payments processed securely through encrypted systems
Pricing:
- Prices listed in Romanian Leu (RON) include applicable taxes
- Prices subject to change without notice
- Promotional pricing valid for specified periods only
- Bulk order discounts available (contact for pricing)
8. Shipping and Delivery
Domestic Shipping (Romania):
- Standard shipping: 3-5 business days
- Express shipping: 1-2 business days
- Free shipping on orders over 200 RON
- Careful packaging to prevent damage during transit
International Shipping:
- Available to EU countries
- Shipping times: 5-10 business days
- Customer responsible for any customs duties
- Products must comply with destination country safety standards
Delivery Requirements:
- Adult signature required for all deliveries
- Inspection recommended upon receipt
- Report any damage within 48 hours of delivery
9. Returns and Exchanges
Return Policy:
- 30-day return window from date of delivery
- Products must be unused and in original condition
- Original packaging required for returns
- Custom/personalized items not returnable unless defective
Safety-Related Returns:
- Immediate return/replacement for safety defects
- No questions asked return for safety concerns
- Expedited processing for safety-related issues
- Full refund including shipping costs for defective products
10. Intellectual Property
Our Designs:
- All toy designs and patterns are proprietary to Woodly and Sprout
- Unauthorized reproduction of our designs is prohibited
- Trademarks and logos are protected intellectual property
- Product photography and descriptions are copyrighted
User Content:
- Customer photos and reviews may be used for marketing purposes
- By submitting content, you grant us usage rights
- We reserve the right to remove inappropriate content
- Credit will be given when customer content is used
11. Prohibited Uses
You may not:
- Purchase products for resale without wholesale agreement
- Modify or alter products in ways that compromise safety
- Use products outside of recommended age ranges
- Reverse engineer or copy our designs
- Submit false product reviews or testimonials
12. Quality Guarantee
Our Promise:
- Products free from manufacturing defects
- High-quality, sustainably sourced materials
- Compliance with all applicable safety standards
- Satisfaction guarantee with easy returns
Quality Issues:
- Report quality concerns within 30 days
- Replacement or refund for quality defects
- Continuous improvement based on customer feedback
13. Limitation of Liability
Important Notice: While we take every precaution to ensure product safety, wooden toys require proper adult supervision. Woodly and Sprout’s liability is limited to:
- Replacement or refund of defective products
- Maximum liability not exceeding the purchase price
- No liability for damages resulting from misuse or neglect
- No liability for injuries resulting from failure to follow age recommendations
Parental Responsibility:
- Parents/guardians assume responsibility for proper supervision
- Age recommendations must be followed
- Regular inspection of toys is customer’s responsibility
- Immediate discontinuation of use if damage occurs
14. Privacy and Data Protection
Children’s Privacy:
- We do not knowingly collect data from children under 16
- Parental consent required for any child-related data collection
- Compliance with GDPR and Romanian data protection laws
- See our Privacy Policy for complete details
15. Compliance and Standards
Regulatory Compliance:
- Products meet European toy safety standards (EN 71)
- Compliance with Romanian consumer protection laws
- Regular testing and certification of products
- Documentation available upon request
16. Governing Law
These Terms are governed by Romanian law. Any disputes will be resolved in Romanian courts. This agreement complies with EU consumer protection regulations and Romanian commercial law.
17. Changes to Terms
We may update these Terms to reflect changes in our products, services, or legal requirements. Customers will be notified of material changes via email or website notice.
18. Contact Information
For questions about these Terms or our products:
Customer Support:
- Email: support@woodlyandsprout.com
- Response time: Within 24 hours on business days
- Website: https://woodlyandsprout.com
Safety Concerns:
- Immediate safety issues: Contact us immediately at support@woodlyandsprout.com
- We take all safety concerns seriously and will respond promptly
These Terms and Conditions were last updated on 09.09.2025
Safety Notice: Always supervise children during play. Follow age recommendations. Inspect toys regularly and discontinue use if damaged. For safety questions, contact us immediately.
