Overview

At Woodly and Sprout (https://woodlyandsprout.com), we want you to be completely satisfied with your purchase. Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by a receipt or proof of purchase

Non-Returnable Items

Several types of goods are exempt from being returned:

• Perishable goods such as food, flowers, or plants
• Intimate or sanitary goods
• Hazardous materials or flammable liquids or gases
• Custom or personalized items
• Gift cards
• Downloadable digital products
• Opened health and personal care items

Partial Refunds

There are certain situations where only partial refunds are granted:

• Items with obvious signs of use
• Items not in original condition, damaged, or missing parts for reasons not due to our error
• Items returned more than 30 days after delivery
• Items damaged during return shipping due to inadequate packaging

Refund Process

Once your return is received and inspected, we will:

1. Send you an email confirming receipt of your returned item
2. Notify you of the approval or rejection of your refund within 3-5 business days
3. If approved, process your refund and apply credit to your original method of payment within 5-10 business days

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again
2. Contact your credit card company – it may take time before your refund is officially posted
3. Contact your bank – there is often processing time before a refund appears
4. If you’ve done all of this and still haven’t received your refund, please contact us at [INSERT EMAIL ADDRESS]

Sale Items

Sale items and clearance merchandise are final sale and cannot be returned or refunded unless the item is defective.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item:

1. Contact us at support@woodlyandsprout.com] within 30 days of delivery
2. Include your order number and photos of the defective/damaged item
3. We will provide return instructions and send a replacement once we receive the defective item

Gift Returns

If the item was marked as a gift when purchased:

• You’ll receive a gift credit for the value of your return
• A gift certificate will be issued once the returned item is received

If the item wasn’t marked as a gift:

• The refund will be sent to the original purchaser
• The gift giver will be notified of the return

Return Shipping

To return your product:

1. Contact us first at [INSERT EMAIL ADDRESS] to receive return authorization and instructions
2. Package the item securely in original packaging
3. Ship to the address we provide (do not send items back without authorization)

Important shipping notes:

• You are responsible for return shipping costs
• Shipping costs are non-refundable
• If you receive a refund, return shipping costs may be deducted
• We recommend using trackable shipping and insurance for valuable items
• Woodly and Sprout is not responsible for items lost or damaged during return shipping

Contact Us

For questions related to refunds and returns, please contact us:

• Email: support@woodlyandsprout.com
• Through our website: https://woodlyandsprout.com

We aim to respond to all return inquiries within 24-48 hours.